| 1. | Warranty period |
| |  18 Months from the production month and year or 12 months from the date which |
| | the product was bought and written in the purchase document. (User must show the purchase document for claim) |
| | |
| 2. | Warranty condition |
| |  The warranty is limited to defect from the process or parts used in the manufacturing |
| | Other expenses such as removing/setting equipments, transportation, travelling expense, outside service charge or |
| | expenses not related to the product e.g. cable, pipe, joint are not included in warranty. |
| | Company will repair or replace the new product under conditions considered by the company. |
| | Repaired parts will be guaranteed under the remain warranty period or |
| | within 180 days from the repair date (whichever is longer). |
| | The warranty is limited only in the country of Thailand and is not applicable in the risk area or unreachable area, |
| | confined space area, smoky area, chemical vapor, or restricted area in all cases. |
| | |
| |  The followings are excluded from Warranty coverage: |
| | 1) Improper installation as specified in the manual |
| | 2) Usage in overload or over capacity of the product |
| | 3) Usage under inappropriate conditions such as dry or little water condition, acidic or alkali water, in high temperature |
| | water over specified in the manual. |
| | 4) Use the wrong category or improper with the type of product |
| | 5) Careless use or insufficient maintenance which caused the damages to the parts |
| | 6) Modify, add, disassemble / assembly parts or adapt the products |
| | 7) Damages caused by natural disasters such as flood, lightning etc. |
| | 8) Fire, chemical substances, gas or damages from animals or insects |
| | 9) Abnormal current or voltage or inappropriate control equipment such as sockets, breakers |
| | 10) Damages occurred during the move, setting back or transportation including machines or equipments connected to |
| | the product |
| | |
| 3. | Claim delivery |
| | Deliver claim product by your own / via promoted distributors |
| | Via courier (advanced transportation payment) with the product details as below |
| | - Problem details |
| | - Usage details |
| | - Name, Surname, Address, Telephone number to contact customers including copy of purchasing document |
| | Please specify clearly for prompt response in checking equipment and solving the problem. |
| | |
| | **Claim address** |
| | Motor and Pump Service Department |
| | Mitsubishi Electric Automation (Thailand) Co., Ltd. |
| | Bang-Chan Industrial Estate No.111 Soi Serithai 54, |
| | T.Kannayao, A.Kannayao, Bangkok 10230 |
| | Tel: 0-2906-3337-8 Fax: 0-2906-3339 |
| | |
| 4. | Repair without warranty or not under warranty condition, customers should pay the repair charge. Company will inform the expense details and wait for customer’s confirmation before repair. |
